Whether you’re relocating, aiming to reduce expenses, or looking for a new fitness center, there may come a time when you decide How to Cancel Orangetheory Membership?. Fortunately, the cancellation process is straightforward and hassle-free. In this guide, we will explore various methods to terminate your membership, including in-person, online, via email or mail, and over the phone. Additionally, we’ll address common questions regarding refunds and account pauses. Continue reading to find out more!
5 Ways to Terminate Your Orangetheory Membership
In-Person Cancellation
To cancel your membership, visit your home studio location or the location where you initially signed up. Approach the front desk staff and request to cancel your membership. Typically, you will be provided with a cancellation form to fill out. Ensure you include your name, address, phone number, email, membership ID number, and the last four digits of the credit card used for membership payments. Before submitting the form, ask the front desk staff to make a copy of it.
- The Orangetheory staff member may inquire about your reason for canceling or attempt to persuade you to stay. Be honest, polite, and firm in your decision to cancel.
- If the studio manager is available on the day you visit, the front desk staff may direct you to complete the cancellation process with them.
- Keeping a copy of your completed form safeguards you against any potential issues with the original form, ensuring you won’t be charged for an ongoing membership.
Online
To cancel your Orangetheory membership, start by filling out their cancellation form on the official website. Indicate whether you bought your membership online or in person, then proceed to complete and submit the form. After submission, you will receive an email or phone call from a staff member at your home studio within the next week to confirm your cancellation. During this conversation, ensure you verify the effective date of your cancellation.
The form will require the following details: your name, phone number, email address, home studio location, and the reason for your cancellation.
Dear Orangetheory Fitness,
I am writing to formally request the cancellation of my Orangetheory membership, effective [date 30 days from today]. Unfortunately, due to personal health issues, I am no longer able to utilize your services.
Please confirm receipt of this letter and acknowledge the cancellation of my membership at your earliest convenience.
Thank you for your understanding.
Sincerely,
[Your Name]
Phone: [Your Phone Number]
Email: [Your Email Address]
Membership ID: [Your Membership ID Number]
Credit Card (last 4 digits): [Last 4 Digits of Your Credit Card]
Please ensure that you make a copy of this letter for your records before sending it to your home studio’s address. You can find your home studio’s address by searching online or by calling the studio directly. Additionally, your home studio may require you to complete a cancellation form. If so, please fill out the form, make a copy for your records, and mail it accordingly.
Dear Orangetheory Fitness Team,
I hope this message finds you well. I am writing to formally request the termination of my Orangetheory membership effective [date 30 days from today]. While I have thoroughly enjoyed my experience with Orangetheory, I am relocating to an area that unfortunately does not have any nearby locations.
Please find my details below for verification purposes:
- Name: [Your Name]
- Phone Number: [Your Phone Number]
- Membership ID: [Your Membership ID Number]
- Last 4 Digits of Credit Card: [Last 4 Digits]
If you require any additional information or if there are any further steps I need to take, please let me know. Additionally, please confirm the receipt of this email and the effective date of the cancellation at your earliest convenience.
Thank you for your assistance.
Sincerely, [Your Name]
P.S. If this email is being sent from a different email address than the one associated with my account, my original email address is [Your Original Email Address].
Phone
To cancel your membership, call your home studio’s number. Provide the studio staff member with your name, email address, phone number, member ID number, and the last four digits of the credit card used for membership payments. Request that they send you an email to confirm your conversation and the cancellation of your account.
- Be prepared to explain why you are canceling your membership.
- The staff member may try to persuade you to stay, so maintain a polite but firm stance when declining.
- Requesting a written record of your call safeguards you against future charges in case the cancellation is not processed.
- Some studios might require a written notice of cancellation. If so, promptly send an email or mail a cancellation letter to ensure your cancellation is processed swiftly.
If you haven’t heard from your home studio within a week, reach out to them. If you haven’t received confirmation that your cancellation is processed, call, email, or visit the studio in person. Inquire about any issues with your notice, resolve them, and confirm the exact date your membership will end.
FAQ
Do I get a refund when I cancel my membership?
When you cancel your Orangetheory membership, refunds are generally not provided. Upon submitting your cancellation request, you are required to pay for an additional month of classes. It’s important to note that any unused classes during this final month will not be refunded, so it’s advisable to attend all remaining sessions to maximize your investment.
Key points to consider:
- Pre-paid packages are non-refundable if not utilized before your membership ends.
- The Orangetheory heart rate monitor cannot be returned or refunded.
- New members can receive a full refund if they cancel within 30 days of starting and have attended at least 12 classes.
Is there a fee for canceling my Orangetheory membership?
No, there is no fee for canceling your Orangetheory membership. Unlike many other gyms, Orangetheory does not charge a termination fee. However, once you submit your written notice of cancellation, you are required to pay for one additional month.
Can I pause my Orangetheory membership?
Yes, Orangetheory allows you to temporarily suspend your membership. If you need a break from Orangetheory without terminating your account, simply contact your home studio by phone, letter, or email to request a membership hold. You can pause your membership up to twice a year, with each pause lasting no more than 60 days at a time.
During the pause period, a small monthly fee will still apply to maintain your membership.
