SapphireResorts.com offers a point-based membership club program designed to provide affordable, flexible, and high-quality vacation experiences. How to Cancel Sapphire Resorts Timeshare? As a modern vacation solution, the company enables members to access a vast array of vacation properties across the globe through its extensive exchange network.
Who Owns Sapphire Resorts?
The ownership of Sapphire Resorts is not disclosed on the official website. The company is based in Las Vegas, Nevada, and partners with the RCI vacation exchange system, which was established by Jon and Christel Dehan in 1974.
According to their About Us page, Sapphire Resorts follows the standards and guidelines set by the American Resort Development Association (ARDA), the Canadian Resort Development Association (CRDA), and the Cooperative Association of Resort Exchanges (C.A.R.E).
The properties under Sapphire Resorts and Geoholiday in Canada, the Bahamas, Nevada, and Colorado are managed by Getaways Resorts Management. This management company is responsible for ensuring quality experiences for members and guests, overseeing the points-based membership system, and handling the sale of membership programs.
Is Sapphire Resorts Legit?
On their member benefits page, SapphireResorts.com assures its members of a relaxed, friendly environment for vacationing, offering a variety of affordable vacation options. They emphasize that their facilities are well-equipped and designed for the comfort of their customers.
But do they live up to this promise?
Reviews on PissedConsumer.com suggest otherwise. Many customers express disappointment with Sapphire Resorts’ customer service and policies, which is reflected in the company’s low rating of 1.4 stars on the site.
Primary Complaints About Sapphire Resorts:
- Poor Customer Service: Many members find it challenging to reach Sapphire Resorts’ customer service, and when they do, the representatives are often unhelpful.
- Aggressive Sales Tactics: Reviews frequently mention the company’s sales representatives using pushy, deceptive, and manipulative techniques. Some reports even state that prospective customers faced abuse if they refused to make a purchase.
- Reservation Issues: Members have repeatedly faced difficulties in making reservations at Sapphire Resorts. Despite contacting customer service multiple times, they were often informed that the properties were fully booked and unavailable.
- Challenges in Canceling Membership: Some members have reported significant difficulties when attempting to cancel their memberships. They were informed that cancellation was not an option, forcing them to continue making payments as per their original contract.
- Billing Problems: Numerous reviews highlight issues with wrongful billing and overcharging. Many customers expressed frustration over undisclosed charges that surfaced during their membership.
In complaint #4827519, a customer described the company as “a complete rip-off,” noting that while the service was initially good, policy changes have turned Sapphire Resorts into what seems like a mere booking agency. They concluded their review by stating that the company fails to deliver on its promised services.
Another review echoed these sentiments, citing manipulative sales tactics, difficulty in canceling memberships, and rude customer service representatives.
How to Contact Sapphire Resorts Customer Service?
Sapphire Resorts provides multiple ways for customers to reach their customer service team:
- General Inquiries: Call 1-844-472-7744.
- Club Reservation Inquiries: Dial 844.4SAPPHIRE and select option 1.
- RCI Exchange Reservation Services: Dial 844.4SAPPHIRE and select option 2.
- Club Member Administration and Dues Payment: Dial 844.4SAPPHIRE and select option 3.
Sapphire Resorts Email and Fax
To contact Sapphire Resorts via email, send your inquiries to [email protected]. You can also send a fax to 702.541.9942.
Sapphire Resorts Member Login
Members can log in to their Sapphire Resorts account through the member’s portal to contact customer service directly. Additionally, there’s a contact form available on the “Contact Us” page of staysapphire.com. To use the form, provide your name, email, phone number, and a detailed message about your issue or query.
Sapphire Resorts on Social Media
Sapphire Resorts maintains a Facebook page where they post regularly. However, there is limited customer engagement on their social media platforms.
Customer Reviews and Feedback
According to reviews on PissedConsumer, many customers experience difficulties when trying to reach a representative over the phone. Common complaints include being placed on hold for long periods, being disconnected, and encountering rude or unhelpful representatives.
For those who manage to speak with customer service, the average call duration is 3.5 minutes, with only 9% of issues being resolved. One specific review (review #4867048) highlights a customer’s frustration with long wait times and the inability to speak with a supervisor.
How to Sell Sapphire Resorts Timeshare?
Many Sapphire Resorts members find it challenging to cancel their memberships and are curious about alternative options, such as selling their timeshares. Although the Sapphire Resorts member portal includes a feature for selling timeshares, there are numerous online platforms available, such as eBay, where members can list their timeshares. Additionally, members can sell directly to friends, colleagues, or family members.
However, it’s important to note that timeshares often sell for significantly less than their original purchase price. On platforms like eBay, timeshares can go for as little as one dollar. While this does transfer the payment responsibilities to the new buyer, finding a buyer can take months or even years.
A review on Sapphire Resorts (#3959218) highlights the difficulty in selling timeshares, mentioning that they can sell for as low as $1 and that it can take an extended period to find a buyer. The reviewer also expressed frustration over misleading information about low annual fees, which have nearly tripled since their initial agreement. Despite their desire to sell the timeshare, they have struggled to do so quickly and at a reasonable price.
It’s crucial to understand that even after finding a buyer, transferring the timeshare ownership can be a complicated process. Therefore, it is recommended to contact Sapphire Resorts customer service to learn the correct procedure for transferring timeshares.
While Sapphire Resorts offers access to a wide array of vacation properties around the world, potential members should be aware of the numerous customer complaints. Have you had any experiences with Sapphire Resorts Timeshare? Feel free to leave a review and share your observations.
Frequently Asked Questions
How Long Does It Take to Cancel a Sapphire Resorts Timeshare?
The duration required to cancel a Sapphire Resorts timeshare varies based on individual circumstances. In some cases, the process may be completed in a few months, while in others, it can extend up to two years. Several factors influence the timeline for cancellation, including the number of timeshare contracts you hold, the financial status of your timeshare, the length of ownership, and any previous actions taken towards cancellation.
How Long Does It Take to Sell a Sapphire Resorts Timeshare?
The timeframe for selling a Sapphire Resorts timeshare can vary significantly depending on the specific type of timeshare you own and how attractive your offer is to potential buyers.
To expedite the process, consider enlisting the services of a reputable timeshare resale company. Listing your timeshare for a nominal price, such as $1.00, and covering the transfer fees for the buyer can make your offer more appealing. However, it’s important to note that even with these measures, finding a buyer might still take several months or even years.
Is it possible to cancel a Sapphire Resorts timeshare?
Regardless of the severity of your situation or how far behind you may be on payments, there are viable options available to cancel your timeshare and safeguard your credit.
How long does it take to cancel a Sapphire Resorts timeshare?
The timeframe largely hinges on individual circumstances. In some cases, cancellation can be resolved in a few months, while in more complex situations, it may extend up to two years. Variables influencing cancellation duration include the number of timeshare contracts held, financial obligations, duration of ownership, and prior cancellation efforts.
